Title: IT Service Desk Technician
Duration: Direct-Hire
Location: Houston, TX 77053
Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.
 
Qualified and interested candidates should email their resumes to Slater Davidson at sdavidson@inspyrsolutions.com.
 
Summary:
We are seeking a Service Desk Technician with a desire to learn IT and who enjoys helping others. As a Service Desk Technician, you will primarily assist staff with technology-related issues, contributing to the ongoing improvement of IT processes and assisting in IT project rollouts for our company's hardware and software.
 
Responsibilities:

• Technical Support: Provide first-line technical support to employees by troubleshooting and resolving hardware, software, and network-related issues in a timely and efficient manner.
• System Installation & Maintenance: Install, configure, and maintain computer systems, printers, and other office technology. Ensure all devices and systems are regularly updated with the latest software patches and security updates.
• Hardware & Software Setup: Set up and install workstations, printers, scanners, and other peripheral devices. Ensure that software is properly installed and licensed.
• User Training: Provide basic training and guidance to end-users on how to use software and hardware and best practices for security.
• Documentation: Maintain accurate records of equipment, software, user access, and IT procedures. Keep an inventory of all IT assets and update it as necessary.
• Troubleshooting: Diagnose and repair hardware and software issues, escalating to higher-level support when needed.
• Help Desk Support: Manage helpdesk tickets, providing technical support to users in person, via phone, or through remote assistance tools.
• Collaborate with the IT Team: Work closely with the Service Desk Manager and other technicians to ensure the overall health of IT systems and participate in system upgrades and IT projects.

 
Job Qualifications:

• Experience: 1+ year of experience in IT support, technical troubleshooting, or a similar role. Experience with IT systems in a business environment is a plus.
• Proficient in Windows.
• Familiar with common productivity software (Microsoft Office Suite, etc.).
• Experience with hardware repair and maintenance.
• Basic familiarity with networking concepts (LAN, WAN, VPN, IPs, etc.).
• Experience with remote support tools and troubleshooting.
• Problem Solving: Strong analytical and troubleshooting skills, able to resolve technical issues efficiently.
• Communication: Excellent written and verbal communication skills to explain technical concepts to non-technical users.
• Customer Service: Strong interpersonal skills with the ability to provide excellent service to employees and external partners.
• Organizational Skills: Ability to handle multiple tasks and prioritize effectively.

 
Work Environment:

• Office-based with potential for occasional on-site work or travel to satellite locations.

• Hours: 40-hour week during standard business hours, but flexibility may be required for after-hours support or emergencies.
• Physical Requirements: Ability to lift and carry equipment (typically up to 40 lbs.). Occasional standing, sitting, and walking in different office areas.

Benefits:

• PTO: 16 days or 128 hours
• Health, Dental, Vision, and Life Insurance

About INSPYR Solutions
Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client's business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

25-13156